Frequently Asked Questions
Everything you need to know about your Dark Horse Direct order.
How long does shipping take?
Standard domestic orders typically arrive within 5-7 business days. International shipping varies by location but generally takes 10-15 business days.
What is your return policy?
We offer a 30-day return window for unworn and unwashed items with original tags attached. Please visit our returns portal to start a claim.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend measuring a similar garment you own to ensure the perfect fit before purchasing.
Can I track my order in real-time?
Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Are your materials sustainably sourced?
We pride ourselves on quality and ethics. 80% of our current collection is made from organic cotton or recycled polyester to minimize our environmental footprint.